Refund Policy

Thank you for choosing leathercollectionshop.com. We value your trust and strive to deliver a seamless shopping experience. Our refund policy is designed to ensure transparency, fairness, and customer satisfaction.

14-Day Return Policy

We accept returns within 14 days from the date of delivery. If, for any reason, you are not satisfied with your purchase, you may return the item(s) for a refund. To qualify for a return, the following conditions must be met:

  1. Items must be returned in their original condition—unused, unaltered, and free of any signs of wear.
  2. All original packaging, tags, and accessories must be included.
  3. Proof of purchase, such as an order confirmation or receipt, must accompany the return.

No Restocking Fee

At leathercollectionshop.com, we believe in providing a hassle-free return process. That’s why we do not charge any restocking fees for returns. Your satisfaction is our priority, and we aim to make the return process as smooth as possible.

Return Shipping

While we strive to make our returns process easy, buyers are responsible for covering return shipping costs. Please ensure that your return package is securely packed to prevent any damage during transit. We highly recommend using a trackable shipping service to ensure your items are safely returned to us.

Unfortunately, we cannot be held responsible for items lost or damaged during the return shipping process.

How to Initiate a Return

Initiating a return is straightforward. Follow these steps:

  1. Log in to your leathercollectionshop.com account.
  2. Navigate to your order history and locate the order containing the item(s) you wish to return.
  3. Follow the provided instructions to initiate the return process.
  4. Print the return label, if applicable, and securely attach it to your return package.

If you encounter any difficulties or require assistance, our customer support team is ready to help. Please reach out to us via email at leathercollectionshop@gmail.com.

Return Address

All returns should be sent to the following address:

leathercollectionshop.com
Muslim Town, Hunter Pura
Sialkot 51310, Pakistan

Contact Details

If you have any questions or need assistance, please don’t hesitate to contact us:

Refund Process

Once we receive your returned item(s), our team will inspect them to ensure they meet the return conditions outlined above. Upon approval, your refund will be processed promptly. Please note the following timeline:

  1. Inspection Period: Returns are inspected within 2-3 business days of receipt.
  2. Refund Processing: Approved refunds are processed within 1-2 business days.
  3. Refund Credit: The refunded amount will be credited back to your original payment method within 5-7 business days, depending on your financial institution.

Exclusions

Certain items are not eligible for return, including:

  1. Personalized or customized products (unless defective or damaged upon receipt).
  2. Items marked as “final sale” or “non-returnable” at the time of purchase.

If an item arrives defective or damaged, please contact us immediately at leathercollectionshop@gmail.com with photos and details of the issue. Our team will work with you to resolve the matter promptly.

Customer Support

Our dedicated customer support team is here to assist you with any questions or concerns regarding our refund policy. Feel free to reach out to us at any time. Your feedback and satisfaction are extremely important to us.

Thank you for choosing leathercollectionshop.com. We appreciate your business and look forward to serving you again!